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SHAPE · Shape Conditions
Resilience can't fix a broken system.
When the cause is workload, expectations or how decisions get made, training people to cope isn't the answer. SHAPE is a working session in diagnosing and redesigning the conditions themselves.
2 days or a quarter
Virtual or in person
Built on your real situation
Open to everyone
The C.L.E.A.R. lens
CLEAR
Five questions to ask before calling it a resilience problem
CCapacityIs work matched to real capacity, or to whoever said yes last?
LLoadWhat is the total demand, including the hidden parts?
EExpectationsWhat do people believe is expected, even if never said?
AAutonomyWhere are decisions taken that people could make themselves?
RRecoveryDo the calendar and culture actually allow switching off?
Outcomes
- 01A clear read on whether a problem is structural or individual
- 02One real condition redesigned, with what it costs to change and not to
- 03An honest look at what your own calendar and messages model
- 04Trade-offs made consciously, with the cost named
- 05One change you own, with a first step, a date and a measure
Programme structure
Day 1Diagnose and redesignA diagnosis simulation, a work redesign sprint and a Modelling Audit.
Day 2Decide and commitA trade-off simulation, then one change commitment, pressure-tested by a peer.
The quarterMake it holdMonthly reviews against a leading indicator you chose.
Frequently asked questions
Is SHAPE only for senior people?
No. Anyone who can change how work is set up, for a team or a whole function, gets value from SHAPE.
Do we bring our own data?
Yes, both days run on your real situation, so the changes are ones you can actually make.
What if the problem is individual after all?
Then we say so. SIGNAL and OPEN build those skills.